Política de reembolso

Refund Policy

Last Updated: June 2026

At Tivaroza, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.

Returns

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

- Gift cards
- Personalized or custom-made products
- Items marked as final sale

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide photos of the issue.

Refunds

Once your return request has been reviewed and approved, refunds will be issued to the original payment method.

Refund processing times may vary depending on your payment provider.

Order Cancellations

Orders may be canceled before they are processed and shipped. Once an order has been shipped, it cannot be canceled.

Shipping Costs

Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Contact Us

For any refund or return requests, please contact:

Email: support@tivaroza.com

We aim to respond within 24–48 business hours.

Frequently Asked Questions

Do you offer free shipping?

At Tivaroza, we believe exceptional service begins with thoughtful logistics. We're pleased to offer complimentary standard shipping on all orders exceeding $50, reflecting our commitment to providing value to our discerning clientele. For orders under this threshold, a modest shipping fee applies, calculated based on your location and delivery preferences, which will be transparently displayed during checkout. We also offer expedited shipping options for those seeking faster delivery. All shipments are carefully packaged to ensure your premium selections arrive in pristine condition, and we provide tracking information so you can monitor your order's journey to your home.

What is your refund policy?

Your satisfaction is paramount to us. Should you find that any item does not meet your expectations or align with your vision, we offer a comprehensive 14-day return window from the date of purchase. To initiate a return, simply contact our customer service team with your order details. We require that items be unused, unworn, and in their original, undamaged packaging to qualify for a full refund. Once we receive and inspect your return, your refund will be processed within 5-7 business days to your original payment method. Please note that custom or personalized items may have different return terms. We also offer free return shipping on orders over $100, ensuring a seamless experience. For any questions about your specific purchase, our dedicated team is here to assist you.

What makes your premium kitchen gadgets worth the investment?

At Tivaroza, our curated selection of premium kitchen gadgets represents the pinnacle of culinary craftsmanship and innovation. Each piece in our collection is meticulously chosen for its superior engineering, exceptional durability, and transformative impact on your cooking experience. Our premium kitchen tools are crafted from the finest materials—including surgical-grade stainless steel, premium ceramics, and sustainably sourced hardwoods—ensuring they withstand years of daily use while maintaining their aesthetic elegance and functional excellence.

Beyond mere functionality, our kitchen gadgets are designed by renowned culinary experts and industrial designers who understand that the modern luxury home demands tools that perform flawlessly while elevating your kitchen's visual appeal. Whether you're a passionate home chef or someone who appreciates the finer details of kitchen design, our collection offers solutions that streamline your culinary workflow, reduce preparation time, and inspire creativity in the kitchen. We stand behind the quality of every product with comprehensive warranties and dedicated customer support, ensuring your investment is protected. When you choose Tivaroza, you're investing in tools that will become cherished components of your culinary journey for decades to come.

Do You Ship Internationally, and How Long Will My Order Take to Arrive?

Yes — Tivaroza ships worldwide, because exceptional living knows no borders. Once your order is placed, our team carefully inspects and packages each item to ensure it arrives in pristine condition.

Here's what to expect:

Domestic Orders (Dominican Republic): 2–4 business days
United States & Canada: 5–8 business days
Europe & Latin America: 7–12 business days
Rest of the World: 10–18 business days

All orders are processed within 1–2 business days and ship with full tracking so you can follow your package every step of the way. For orders above a certain value, signature confirmation may be required upon delivery to protect your purchase.

Please note that international shipments may be subject to customs duties and import taxes, which are the responsibility of the recipient and vary by country. We recommend checking your local customs regulations before placing your order.

If you have any questions about your shipment or need expedited delivery, our concierge team is available to assist you at any time.

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